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Offer

Offer for making an agreement on the reservation of Goods and Services​

1. DEFINITION OF TERMS.
2. PREAMBLE.
3. GENERAL PROVISIONS.
4. OBLIGATIONS OF THE PARTIES.
5. RESPONSIBILITY OF THE PARTIES.
6. ORDER OF RESERVATION AND PROVISION OF SERVICES. PROCEDURE OF CALCULATION AND PAYMENTS.
7. OBJECTIVES OF THE USER'S PERSONAL INFORMATION COLLECTION DURING THE RESERVATION OF GOODS AND SERVICES.
8. PROCESSING OF PERSONAL INFORMATION.
9. RULES OF CANCELLATION, REFUND AND CHANGE OF BOOKING.
10. SETTLEMENT OF DISPUTES.
11. FORCE MAJEURE.
12. TERM OF THE AGREEMENT. AMENDMENT OF TERMS OF THE CONTRACT.
13. ADDITIONAL TERMS.
14. REQUISITES.


This Offer to making a contract on the reservation and prepayment of goods or services, including renting various vehicles, ordering a taxi, transfers and excursions (hereinafter referred to as the Offer) is valid between company «Your Way Decisions OÜ» (Registry code: 14710260, Address: Harju maakond, Kuusalu vald, Pudisoo küla, Männimäe, 74626, Estonia) (the Company) and the User while using the site www.rentabike4.me.

1. DEFINITION OF TERMS.

1.1. "Site" is an information tourist portal located on the domain name www.rentabike4.me and owned by «Your Way Decisions OÜ» (Registry code: 14710260, Address: Harju maakond, Kuusalu vald, Pudisoo küla, Männimäe, 74626, Estonia).
1.2. "Company" - The company «Your Way Decisions OÜ» (Registry code: 14710260), registered in Estonia at Harju maakond, Kuusalu vald, Pudisoo küla, Männimäe, 74626, Estonia
1.3. "Administration" means authorized employees for the management of the Site, acting on behalf of Company.
1.4. "System" means a system for the search, booking and (or) preliminary partial or full payment for the rental of various vehicles, taxi or transfers, excursions, equipment, souvenirs, and other goods and services on the Site.
1.5. "Goods or Services" - various vehicles (land, water, air), taxi services or transfers, excursions, equipment, gifts and souvenirs, bonus points published on the Site, active and extreme holidays, located in the section "Leisure | Entertainment ", etc.
1.6. "User" means an individual or legal entity registered on the Site and having access to it, via the Internet.
1.7. "Customer" means an individual or legal entity (except for persons under the age of 18, as well as citizens from countries where Company «Your Way Decisions OÜ» does not provide its services according to internal rules) which makes a reservation or has booked the Goods or Service on the Site using the System.
1.8. "Lessee" is an individual or legal entity (except for persons under the age of 18, as well as citizens from countries where Company «Your Way Decisions OÜ» does not provide its services according to internal rules) which paid for the Goods or Services on the Site using the System and the given amount of payment got to the account of Company.
1.9. "Supplier of goods or services" means an individual or legal entity who is a partner of Company and provides its Goods or Services on the Site.

2. PREAMBLE.

2.1. This document is an official agreement between the company "Your Way Decisions OÜ " and the User when booking and (or) paying for goods or services on the Site that is valid under the following conditions.
2.2. This document is an offer. The agreement is made by acceptance of the Client or the Lessee of the offer, the written form of the contract is considered to be complied with.
2.3. The Agreement and its annexes, which are an integral part thereof, are posted on the Internet on the Site and are obligatory provided to the Client or the Lessee for review upon booking and (or) sent to the Customer or the Lessee via electronic and other forms of communication.
2.4. Full and unconditional acceptance of the offer is the implementation by the Client or the Lessee of any actions to fulfill the terms of the agreement specified in the offer, including but not limited by: booking of Goods or Services and (or) making a full or partial payment under the contract.
2.5. The offer can be withdrawn by the Company "Your Way Decisions OÜ ", as well as by the Administration at any time prior to its acceptance.

3. GENERAL PROVISIONS.

3.1. The company "Your Way Decisions OÜ " grants the Client the access to the System of reservation of Goods or Services through the Site. Company provides services for the search, booking and (or) payment (partial or full) of Goods or Services using the System, as well as sending documents to the Customer or the Lessee confirming its booking and (or) payment. The Customer undertakes to pay for the services of Company or the Supplier of goods or services on the basis of Paragraph 6 of this Offer in due time.
3.2. For the purposes of implementation of this agreement, when the User uses the information on the Site, Company renders the following services: Providing the Suppliers with access to place of their offers in the System, providing the User with access to the System and opportunities for booking the Goods or Services of Suppliers in the System, providing The Client the ability to pay for the Goods or Services of Suppliers in the System, support of the Customer or the Lessee (in the amount determined by Company «Your Way Decisions OÜ»).
3.3. Company «Your Way Decisions OÜ» does not provide services for the rental of vehicles, taxi and transfers, excursions and other Goods or Services, as these services are provided by the Suppliers and are their property.
3.4. Company is responsible for the fulfillment of the obligations specified in the paragraph 3.2. of the contract, but is not responsible for the actions (inaction) of the Suppliers, failure to perform (improperly) the obligations of the Suppliers, and is not responsible for any damage or harm caused by the Suppliers.
3.5. The system is provided to Users and Clients in full, taking into account modifications and updates. Company and the Administration take actions aimed at stable operation of the system, however they are not responsible for failures and errors in the operation of the System.

4. OBLIGATIONS OF THE PARTIES.

4.1. Company «Your Way Decisions OÜ» are obliged:

4.1.1. To place on the Site the System of search and booking of the Goods or Services of Suppliers.
4.1.2. Provide the Suppliers with the opportunity to post information about the Products or Services in the System, as well as their cost. Before making a booking, the User agrees to familiarize themselves with the information provided.
4.1.3. Provide the User with an opportunity to search for Supplier's Goods and Services, as well as their booking and (or) payment using the System.

4.2.The User is obliged:

4.2.1. Before booking and (or) paying for the Goods and Services of Suppliers, read the information on the Goods or Services of the Suppliers, with the terms of the contract (Offer), as well as with the Rules for using the online booking system.
4.2.2. Specify correct and reliable information about yourself, the contact information - including: e-mail address, telephone number, as well as any other data required by the System when booking and (or) paying for Goods or Services.
4.2.3. To have the necessary permits for the use of a given Goods or Services, including the driving of the reserved vehicle in the country where the services are provided.
4.2.4. Pay for Goods and Services of Company, and Suppliers of goods and services in timely manner, in the order and terms established by this Agreement.
4.2.5. Use the System only for booking services, without using methods that violate the law or are liable to cause damage to Company, to Suppliers of Goods and Services or to third parties.

5. RESPONSIBILITY OF THE PARTIES.

5.1. Company «Your Way Decisions OÜ», the User, the Client and the Lessee are responsible for failure of performing or improper performance of their obligations under this Agreement in the manner provided by the current legislation of the country in which the Goods or Services are provided, as well as the terms of this Agreement.
5.2. The limit of liability of Company (compensation of losses of the User, the Customer, the Lessee or third parties) established by this agreement constitutes a compensation of real damage in the amount of up to 100 euros. Company, under no circumstances shall be liable for lost profits of the User, the Customer or the Lessee.
5.3. Company «Your Way Decisions OÜ» is not responsible for the actions of the Suppliers of goods and services, including (but not limited to those listed) in cases of failure to perform or improper fulfillment by the Suppliers of their obligations, as well as in cases of damage caused to the life and health of the Customer, Lessee or third parties by the Suppliers. The Client, the Lessee or third parties have the right to present corresponding claims directly to the Service Suppliers.
5.4. In the case of not providing by Suppliers reserved by the Customer or paid by the Lessee the Goods or Services, Company has the right (but not obligated) to do one or more of the following:
 - 5.4.1. To provide the Client / Lessee with the necessary organizational assistance;
 - 5.4.2. Book similar services at another Supplier and ensure their provision to the Client / Lessee;
 - 5.4.3. to pay to the Lessee compensation in the amount of the advance payment amount or in another size determined by Company.
5.5. Company «Your Way Decisions OÜ» is not responsible for indicating unreliable information by the Suppliers.
5.6. Company is not responsible for any issues related to payment of services.
5.7. In case of violation of the terms of the contract by the Customer / Lessee, Company or the Supplier of Goods and Services has the right to refuse to provide services to the Customer / Lessee. In this case, the services are deemed not rendered due to the fault of the Customer / Lessee and no refund is made.
5.8. Company «Your Way Decisions OÜ» does not check whether the customer has the necessary licenses to operate the vehicle. The powers of Company are limited solely to the placement of the offers of the Suppliers (without the verification of the said offers) and the provision to the User of the possibility of searching, booking and (or) paying for the said offers.

6. ORDER OF RESERVATION AND PROVISION OF SERVICES. PROCEDURE OF CALCULATION AND PAYMENTS.

6.1. Before you reserve the Product or Service, the Customer needs to familiarize themselves with the terms of the contract, the terms of the Offer, the Rules for using the online booking system, the description and terms of the Supplier's provision of a particular Product or Service on the Site, as well as with any other information, necessary for booking, payment and provision of this or that Goods or Services.
6.2. After receiving the necessary information and agreeing with all the terms and conditions, the Client makes a booking (preliminary reservation) and (or) payment for the Goods or Services using our System.
6.3. After the successful booking of the Goods or Services, a letter with full information about the order and contact details of the Customer comes to the e-mail address of the Administration. After that, the Administration verifies the correctness of the Customer's completed data, and also specifies at the Supplier the possibility of providing the Customer with the Goods or Service ordered by them at the specified place and time.
6.4. If all the Customer's data has been confirmed and the Supplier can provide the Customer with the ordered Product or Service, the Administration sends the Customer an e-mail to the e-mail address specified by them at the time of placing the order, with the order data, as well as an invoice for payment of the Goods or Services that are required to be paid within 24 hours.
6.5. After confirmation of the order by the Administration, depending on the type of the Goods or Services, the Customer pays either an advance payment of 10-30% of the Goods or Services cost or 100% payment. The information on the amount of payment is indicated for each selected Goods or Service, after the Customer has filled in the required fields in the order form, before starting the booking.
6.6. Partial or full payment is made by the Customer using payment cards or other methods established by Company. All costs associated with the use of certain payment services and payment systems are borne by the Customer.
6.7. The Client's obligation to pay is considered fulfilled from the moment of transfer of funds to the account of the receiver - Company or the Supplier of goods or services.
6.8. Once the Customer has paid for the Goods or Services, they receive a confirmation letter with a Payment Receipt and a Voucher with all the order data. This Voucher in electronic or printed form will need to be presented to the manager before using the Goods or Service.
6.9. If the Customer made advance payment for the Goods or the Service on the Site, the remaining amount is paid upon receipt of the Goods or Services directly to the Service Supplier at the time of receiving the Goods or Services. Payment is carried out in the ways established by the Service Suppliers. In case of advance payment of 10-30% for the excursion by the Client, the remaining amount is paid to the guide or to the manager of the company before the excursion begins. 
6.10. A customer who partially or fully paid the Goods or Service on the Site / in the App (hereinafter referred to as the Lessee) confirms that they have been acquainted with the Cancellation, Refund and Modification Rules described in Paragraph 4.
6.11. Company «Your Way Decisions OÜ» is not responsible for issues related to payment features, installed payment systems or Service Suppliers, or any issues related to the payment of their services from Suppliers. At the same time Company has the right (but not obligated) to provide the Customer with the necessary organizational assistance and assistance in solving certain issues.
6.12. Company «Your Way Decisions OÜ» remuneration is determined by the terms of the agreement personally with each Service Supplier and is included in the total price of the contract paid by the Customer.

7. OBJECTIVES OF THE USER'S PERSONAL INFORMATION COLLECTION DURING THE RESERVATION OF GOODS AND SERVICES.

Personal data of the Client left by them when booking Goods or Services, the Administration of the Site may use for the purposes of:

7.1. Identification of the Customer when confirming the ordering (reservation), goods or services by remote method.
7.2. Granting Client the access to personalized resources and additional functions of the Site.
7.3. Establishment of feedback with the Client, including sending notifications, sending inquiries regarding their reservation of the Goods or Services.
7.4. Confirmation of the authenticity and completeness of the personal data provided by the Client.
7.5. Notification of the Client on the status of the execution of his order of the Goods or Services.
7.6. Processing and receiving payments, confirming and challenging payment from the Customer.
7.7. Providing the Client with effective client and technical support in case of problems related to the use of the Products or Services provided to them.
7.8. Providing the Customer, with their consent, with product updates, special offers, information on prices, newsletters and other information on behalf of the company or on behalf of the company's partners via e-mails and SMS notifications. The client has the right at any time to stop receiving information letters and SMS notifications by using the feedback form on the Site.
7.9. Implementation of advertising activities with the consent of the Client.

8. PROCESSING OF PERSONAL INFORMATION.

8.1. The processing of the Customer's personal data is carried out without any time limit, in any legal way, including personal data information systems using automation tools or without using such means.
8.2. In order to verify the provided data of the Client, the Administration reserves the right to require the User to prove identity in online or offline modes.
8.3. After the Client, while booking the Goods or Services, has left his data on the Site or in the App, they receive a letter by e-mail left at the registration, which confirms their order.
8.4. The Customer agrees that the Administration has the right to transfer personal data to third parties, in particular, the managers of rental companies, taxi drivers, private guides, tour companies, courier services, postal organizations, telecommunication operators and other companies providing their services, solely for the purposes of fulfillment of the order of the Client executed on the Site, including the delivery of the Goods or Services.
8.5. Part of the Customer's personal information may be provided to the bank or payment system if the provision of this information is due to the procedure for payment for the goods or services, as well as the transfer of funds to the payment system which services the User wishes to use on the Site.
8.6. In case of loss or disclosure of information about the Customer / Lessee, Company is not responsible if this confidential information:
 - 8.6.1. Became public property before its loss or disclosure.
 - 8.6.2. It was received from a third party until it was received by the Administration.
 - 8.6.3. Was disclosed with the consent of the User.
8.7. Personal data of the Client can be transferred to authorized state authorities of any country only on the grounds and in the order established by the legislation of the state on the territory of which the Client conducts its business. 
8.8. With the loss or disclosure of personal data Company or the Administration informs the Customer about the loss or disclosure of personal data.
8.9. The Administration takes necessary organizational and technical measures to protect the Customer's personal information from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as from other illegal actions of third parties.
8.10. Administration together with the Customer shall take all necessary measures to prevent losses or other negative consequences caused by loss or disclosure of personal data of the Client

9. RULES OF CANCELLATION, REFUND AND CHANGE OF BOOKING.

Sometimes various moments happen in life, in connection with which, already ordered by the Lessee, Goods or Services for some reason have to be changed or canceled. Please, read carefully our rules of cancellation, return and change of reservation - this is very important for our further cooperation!

9.1. To implement the refusal, the Lessee must send a letter with a "Refusal" note to the email address info@rentabike4.me with a confirmation of the reservation of the Goods or Services that are sent when creating and paying for the reservation (Receipt and Voucher).
9.2. Return of funds to the Lessee is done the same way, at the same Name and on the same account as from which payment was made, unless otherwise agreed in advance with the Administration. The advance payment shall be refunded within 14 (fourteen) business days from the date of filing the application for refund.
9.3. The refusal of the paid reservation on the initiative of the Lessee, regardless of the time of refusal, provides withholding the interest charged by the payment service when paying for the Goods or Services - 4 (four)% of the paid amount.
9.4. The cancellation of the order of the Goods or Services by the Lessee without any penalties is possible not later than 72 (seventy two) hours / (3 (three) days) prior to the time of commencement of the lease of the Goods or Services. 
9.5. The advance payment is deducted from the Lessee in full as compensation for the failed order:
 - 9.5.1. if the Lessee waives or changes the order in less than 72 (seventy two) hours / (3 (three) days),
 - 9.5.2. if the Lessee fails to appear without notice to the appointed place and time for receiving the Goods or Services,
 - 9.5.3. if the Lessee decided to terminate the use of the Goods or Services ahead of schedule (during excursions, active leisure, bicycle rental, motorcycle rent, etc.).
9.6. Conditions of booking the Goods or Services may provide other, more stringent conditions for refusal. By making a reservation, the Customer agrees to these terms and conditions.
9.7. Some changes in the data in the paid reservation can also be agreed with the Administration by e-mail (info@rentabike4.me) or through the feedback form, not later than 24 hours (1 day) prior to the commencement of the lease of the Goods or Services. In case of minor changes in the reservation (at the discretion of the Administration or the Supplier of goods and services, depending on the type / kind of the Goods or Services), the amount of the order for the Lessee may remain the same, i.e. without withholding penalties and additional commissions.
9.8. If the new conditions or data offered by the Lessee in an already booked order for any reason will not be agreed with Company «Your Way Decisions OÜ» or the Supplier providing the Goods or Service, in this case all the cancellation conditions described in paragraphs 9.1., 9.2 ., 9.3., 9.4., 9.5., 9.6. and 9.7 are reserved
9.9. Change of any data in the paid reservation (date, time, place, number of persons, type / kind of the Goods or Services, etc.) is possible by refusing from the old reservation, on general return conditions (paragraphs 9.1.-9.8 .) and the creation of a new order on general grounds and rules.
9.10. The Customer is informed that after the cancellation of the booking (cancellation of the reservation), the Goods or Service can be immediately booked by any other User.
9.12. The Company of the Suppliers of Goods and Services Security Service may refuse to provide the Goods or Services to the Lessee without explaining the reasons not later than 24 hours after the order confirmation and making of the advance payment. The prepaid amount in this case is fully returned to the Lessee after deducting payment for using the payment service in the amount of 4 (four)% of the paid amount.
9.13. Cancellation of the booking by the Administration, Company or the Supplier of goods and services is also possible in connection with force majeure circumstances, weather and other conditions and circumstances that do not depend on us. In this case, if the Lessee does not agree with the new conditions for the provision of the Goods or Services, then the whole amount (100%) of the prepayment paid by them upon booking in accordance with paragraph 9.2. shall be returned to them.
9.14. If the Lessee does not like the provided Goods or Service (taxi, motorcycle, bicycle, excursion, guide, etc.) for any reason, they should write to us by e-mail (info@rentabike4.me) or contact us via the feedback form and explain the whole situation. In this case, the Administration will learn all the information about the order from the Supplier of goods and services and take a joint decision on any moral or material compensation in the shortest possible time.
9.15. Company «Your Way Decisions OÜ» has the right (but not obligated) to demand from the Supplier of goods and services the original and / or scan of the application for the refusal of their services with the signature of the Customer.

10. SETTLEMENT OF DISPUTES.

10.1. This Agreement provides a mandatory pre-trial procedure for resolving disputes between the Lessee and Company «Your Way Decisions OÜ» or the Supplier of Goods and Services by sending written claims and proposals for the voluntary settlement of the dispute to any of the parties specified in the contract or in the order, or to the response to the claim.
10.2. The lessee has the right to provide personally or by sending a letter to the e-mail motivated written claims with the application of all evidences. Company has the right to demand from the Lessee and (or) the Supplier of goods and services the provision of the original claim on paper.
10.3. The period for responding to a claim is 30 calendar days.
10.4. Failure to comply with the mandatory claim procedure for resolving disputes (paragraphs 10.1-10.3.) may constitute grounds for leaving the Lessee's claims by the court without pending.
10.5. If disagreements between Company «Your Way Decisions OÜ» and the Lessee cannot be resolved in a claim, they are subject to resolution in the court at the location of Company with the application of the right of the country of Company registration.

11. FORCE MAJEURE CIRCUMSTANCES.

11.1. The parties are released from responsibility for improper performance or for failure to fulfill their obligations under this Agreement in case of force majeure circumstances.
11.2. In case of such circumstances, the party for whom the occurrence of force majeure circumstances made it impossible to fulfill obligations according to this Agreement shall notify in written the other party.
11.3. In case of force majeure circumstances, the term of the party's performance of obligations according to this agreement is shifted in proportion to the time during which these circumstances and their consequences act.
11.4. If the force majeure circumstances that have occurred and their consequences continue for more than two months, the parties shall conduct additional negotiations in order to identify acceptable alternative ways of implementing this agreement.
11.5. In case of force majeure, Company is entitled to refund the money paid by the Customer according to this Agreement, deducting the expenses, Company spent for implementation of this Agreement.

12. TERM OF THE AGREEMENT. AMENDMENT OF TERMS OF THE AGREEMENT.

12.1. The present contract comes into force from the moment of its conclusion by the ways provided by the present contract, or other ways provided by the law, and operates before fulfillment of the obligations by the parties.
12.2. The obligations of Company are deemed to be performed from the moment the Customer makes a reservation or the Lessee makes remuneration of the Goods or Services of the Suppliers.
12.3. The terms of this agreement may be changed by Company at any time without written notice to the User, the Customer or the Lessee. By the execution of any actions for the execution of the contract, the Customer / Lessee confirms its agreement with the current version of the contract.

13. ADDITIONAL TERMS.

13.1. Making actions by the Client / Lessee for the execution of the contract (including but not limited by payment according to the contract and / or provision of documents and information necessary for the fulfillment of the contract and (or) obtaining documents necessary for the consumption of services and (or) contract services) confirms the fact of the conclusion of the contract and compliance with the written form of the contract and its annexes. 
13.2. The e-mail address of the Customer / Lessee is recognized as an analog of their own handwritten signature. The execution by the Client or the Lessee of actions to execute the contract on the rules and conditions offered by Company «Your Way Decisions OÜ» is equal to the conclusion of the contract in written form. Commitment by the Customer / Lessee the modification of the contract (reservation or order) on terms and rules offered by Company may be equated to Company as making changes in written form.
13.3. All notices and messages must be sent in written form. Messages will be deemed duly executed if they are sent by registered mail, fax, by e-mail or delivered personally to the postal addresses of all parties involved in the contract with a corresponding delivery note.
13.4. The parties agreed that facsimile and other documents, as well as copies of documents received by electronic means of communication, shall have legal force equal to the original, if it is definitely established from whom they were received. At the same time, received copies of documents will not have legal force. At the request of Company, the Customer or the Lessee undertakes to provide the original document - in this case the date of receipt of the document can be considered the date of receipt of the original document.
13.5. The new Offer to the conclusion of the contract for the reservation of goods and services comes into force from the moment of its posting on the Site, unless otherwise provided in the new edition.
13.6. Using the services of Company «Your Way Decisions OÜ», as well as the System on the Site, the User, the Customer or the Lessee confirms its consent to these Terms of Use of the Online Booking System of Goods and Services, the Terms of booking of certain goods or services, about the reservation of Goods and Services and agrees to follow them.

14. REQUISITES:

Company "Your Way Decisions OÜ"

Address: Harju maakond, Kuusalu vald, Pudisoo küla, Männimäe, 74626, Estonia
Phone: +3727120504
E-mail: info@rentabike4.me
 
Updated on "15" May 2019.